Order Confirmation

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "Order Confirmation from BuyExitSigns.com" and will contain your order number. This email is your receipt. We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, please contact us as soon as possible either by phone or email. Be sure to include your account email address and order number. We will send a new confirmation to you.

Order Cancellation Policy

If you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us. Generally we cannot cancel an order once it has shipped from the warehouse or from one of our vendors. Therefore the sooner you call the better our chance of catching the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details.

Return Policy

You won’t be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). We offer one of the most equitable return policies in the online business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition, some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

You may return your purchase within 30 days of receipt. Please note: Self-Luminous Exit Signs are not returnable because they are date stamped and cannot be re-sold. To return an item:

Using our Standard Return Policy:

* Please email info@buyexitsigns.com and include your original order number, what product(s) you are returning, and your name. Or call us at (800) 339-7690. We will give you an RGA (Return Goods Authorization) number and a return address.

• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
• Return the product using your preferred shipping method to the address you are provided. This may be our main office or directly to the manufacturer.
• Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
• Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a credit to the credit card used for the original purchase.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been installed or modified.

DAMAGED GOODS

Our products are shipped from our warehouse or directly from one of our vendors and are well-packaged to withstand damage during shipping. If an item looks damaged or parts are missing, please notify us immediately. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, please note the important instructions below.

If Shipped via Truck Freight

• Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
• If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

Our policy is to make buying online simple, safe and efficient.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.

If your item is not operating due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who manufacture them. If you are having an issue, please contact us and we will make every effort to resolve it.